Politique d’expédition

Shipping & Delivery

🌍 Free Worldwide Shipping

We proudly offer free worldwide shipping on all orders.

Please allow 3–5 business days for order processing before dispatch. We strive to get your package to you as quickly as possible!

Once shipped, estimated delivery time is approximately:

• 7–10 business days, depending on your region and local postal services.

⚠️ Please note that holidays, natural disasters, or global events (e.g., pandemics) may cause unforeseen delays.

⸻

📦 Pre-Orders & Backorders

If your order includes a pre-ordered or back-ordered item:

• We will ship all in-stock items immediately.

• Pre-ordered/back-ordered items will be sent separately once they become available.

• Don’t worry if you receive a partial shipment—your remaining items are on the way.

⸻

🔍 Order Tracking

Once your order is dispatched, you’ll receive a confirmation email and/or SMS (if you provided a phone number) with a tracking number and link to track your package.

You can also check the status anytime on our Tracking Page.

📌 Please allow 1–3 business days for tracking updates to appear.

⸻

🚫 Wrong Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate.

If you believe you submitted an incorrect address, please contact us as soon as possible at support@naileco.com.

While we’ll do our best to help, we cannot guarantee changes after the order has been processed.

⸻

🔁 Returns

By placing an order on Nailè, you agree to cover the cost of return shipping if applicable.

For detailed instructions and eligibility, please review our Return & Refund Policy.

⸻

📭 Lost or Stolen Packages

Nailè is not responsible for lost or stolen packages marked as delivered.

If your tracking information shows the package has been delivered but you haven’t received it:

1. Contact your local shipping carrier directly using the tracking details provided.

2. If further assistance is needed, reach out to our support team at support@naileco.com—we’re happy to help guide you through next steps.