Politique de remboursement
Refund & Return Policy
📌 Order Cancellation
You may request to cancel your order within 48 hours of purchase.
Refunds will be issued to your original payment method within 3–5 business days after processing.
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🔁 Returns
We accept returns within 30 days of delivery for unused items in original condition and packaging.
Due to the personal nature of our products, returns or exchanges are only accepted if the item arrives damaged or defective.
If your item arrives damaged or defective, please contact us at support@naileco.com within 72 hours of delivery. Include your order number and clear photos of the issue—we’ll assist you promptly.
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❌ Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
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Worn or used items
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Personal care or beauty products
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Final sale items
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Items returned after 30 days from delivery
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💳 Refunds (If Approved)
If your return is approved and the item passes inspection, your refund will be processed to the original payment method.
Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
If your refund is late or missing:
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Check your bank account again
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Contact your bank or credit card company—it may take time to process
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Still need help? Email us at support@naileco.com
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🎁 Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value.
If not marked as a gift, the refund will be issued to the original purchaser.
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📦 Shipping Returns
To initiate a return (for defective or damaged items only), please contact us first at support@naileco.com.
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Customers are responsible for return shipping costs
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Original shipping charges are non-refundable
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For items over €75, we recommend using a trackable shipping service or insurance